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If you require assistance, please call the Council of the City of Gold Coast on the number displayed below.
If you require assistance, please call the Council of the City of Gold Coast on the number displayed below.
1300 465 326
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Logan City Council ABN: 21 627 796 435
Logan City Council | ABN: 21 627 796 435
Direct Debit-2018
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Before you start

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Form Purpose

Quarterly paymentsIf you like to pay your rates on discount day and have the funds available for your rate payment in your bank account, then Council's direct debit facility may be the option for you.It gives you advance notification on your rates notice of the amount and date of the payment and confirms Council will be withdrawing that amount only from your nominated cheque or savings account on discount day.Periodic paymentsRatepayers have the option to make weekly, fortnightly or monthly payments using direct debit.In choosing this option the ratepayer elects to nominate an amount (minimum $40) and frequency of payments.The ratepayer also accepts responsibility to provide sufficient payment to satisfy the amount due on or before the due date and/or to provide additional payment using another payment method to ensure that discount is granted.

Privacy Statement

Logan City Council is collecting your contact information, property and financial details in order to process your authorised arrangement for funds to be debited from your nominated bank account. The information will only be accessed by employees of Logan City Council for Council related business activities. The information may be transferred to other government agencies hosting the SmartForms platform. Some of this information may be given to the relevant financial institution for the purpose of this process. Your information will be handled in accordance with the Information Privacy Act 2009 and may be released to other parties where we are required or authorised by law to do so.

Council Contact

General enquiries (Monday - Friday 8 am - 5 pm)
07 3412 3412
Contact email address: council@logan.qld.gov.au
Logan City Council
PO Box 3226
LOGAN CITY DC QLD 4114

Applicant details

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Applicant

Applicant must be individual or business
ApplicantType
ABN (Australian Business Number) or ACN (Australian Company Number)?
Enter your ABN and click the Validate button to retrieve your registration details.
Enter your ACN and click the Validate button to retrieve your registration details.
The entity name refers to the name that appears on all official documents or legal papers. The entity name may be different from the business name.
Your business may have registered one or more business names. If you operate under a business or trading name you can enter alternate name(s) here. If your business or trading name is not listed here select ‘other’.
If you have not registered your business name but trade under another name enter it here.
File:
Australian Company Number (ACN)? *

Mailing Address

Is your mailing address a PO Box? *

Residential Address

Is your residential address the same as your mailing address?
The property address and validation example below is for Gold Coast addresses only.
Example address: 102 Smith Street SOUTHPORT
Example Lot&Plan: 5 BUP2709
The property address must be validated before submitting this form.
Search lot and plan
Note: It is important to validate the correct address to ensure your Direct Debit is loaded against the correct property. This can be obtained from your rate/water notice.
Search address
Note: It is important to validate the correct address to ensure your Direct Debit is loaded against the correct property. This can be obtained from your rate/water notice.
Property search result
Please ensure the property search results are correct. If not, please try again or contact Council for assistance.

Contact details

Direct Debit details

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Direct Debit Property

Is the property address for the direct debit the same as the residential or mailing address previously provided?

Financial details - Account holder(s)

Direct Debit Drawing Agreement

I/We request that you debit my/our account in accordance with one of the following periodic provisions:
Drawing preference
Frequency of debit

Terms and Conditions

Direct Debit Request Service Agreement
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Important Notes

• Arrears of Rates - It should be noted that the weekly, fortnightly and monthly payment option does not constitute a payment agreement. Please contact Rates Recoveries on (07) 3412 5959.• It is your responsibility to ensure that weekly, fortnightly and monthly amounts and or frequency are sufficient to ensure discount is granted on the due date. Additional payment/s using another payment method may be required if the nominated debit amount and/or frequency does not satisfy the amount due on or before the due date. • Direct Debit Payments made after the 'Rate Notice data is processed as at' date printed on the rate notice are not included in calculating the amount due.• Discount will not be granted if insufficient funds are received by Council on discount date.• Two (2) requests to change this drawing arrangement are permitted in a 12 month period. Council, at its discretion, reserves the right to terminate this facility if more changes are requested.• If your drawing is returned unsatisfied by your financial institution on two (2) occasions, Council will cancel the arrangement and you will be unable to use direct debit as a payment method in the future.

Our commitment to you

This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Logan City Council user ID 009760 and you. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.INITIAL TERMS OF THE ARRANGEMENT In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for payment of Rates and/or Charges due to Council.DRAWING ARRANGEMENTS• The first drawing under this Direct Debit arrangement will occur on a nominated day.• If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.• We will give you at least 14 days notice in writing when changes to the initial terms of the arrangement are made. This notice will state changes to the initial terms.• If you are uncertain to when the direct debit will be processed to your account, please get in touch with your financial institution direct to confirm this.• Council may send rate notices either electronically to your email address or by ordinary post to the address you have given us.• Any notice will be deemed to have been received on the third banking day after emailing or posting.• If you wish to discuss any changes to the initial terms you may contact Council by the following means• If you wish to Stop any Direct Item or Cancel a Direct Debit Request with Logan City Council, you can contact your Financial Institution, or contact us by the following means
By mail:
The Chief Executive Officer
Logan City Council
PO Box 3226
LOGAN CITY DC QLD 4114

By telephone:
Council’s Finance Branch on (07) 3412 4602

By email:
council@logan.qld.gov.au

Your commitment to us

You should be aware that:1. Direct debiting through the Bulk Electronic Clearing System (BECS) is not available on all accounts.2. If you are uncertain, please confirm this with your Financial Institution before completing the Direct Debit Agreement.3. You should check your Account details (including your Bank State Branch (BSB) number) directly against a recent statement from your Financial Institution.It is your responsibility to ensure that:• your nominated account can accept direct debits (your financial institution can confirm this); and• on the drawing date there are sufficient cleared funds in the nominated account; and• you advise us if the nominated account is transferred or closed; and• you advise us if you have sold the property to ensure that a scheduled direct debit payment/s do not:1. invalidate rate adjustments calculated by your solicitor for settlement.2. continue after the date of settlement of the property.• you reconcile your rate notice and where future scheduled direct debit payments do not satisfy the amount due on or before the due date, that you provide sufficient additional payment using another payment method to ensure that discount is granted. If your drawing is returned unsatisfied by your financial institution, the amount will be reinstated to your rate assessment with any discount applicable being forfeited.Please note that there may be bank fees applied to your bank account by your Financial Institution in the event your Direct Debit is returned due to insufficient funds.There may also be bank fees applied to your bank account by your Financial Institution in the event your Direct Debit is returned and your account is overdrawn.

Your rights

CHANGES TO THE ARRANGEMENTTwo (2) requests to change this drawing arrangement are permitted in a 12 month period. Council, at its discretion, reserves the right to terminate this facility if more changes are requested.If you wish to make changes to the drawing arrangements you are required to advise Council in writing at least 5 working days prior to the next scheduled drawing date. These changes may include:- deferring the drawing; or- stopping an individual debit; or- suspending the DDR; or - cancelling the DDR completely.If you wish to change your bank account details you will be required to complete a new DDR (Direct Debit Request Form).ENQUIRIESDirect all enquiries to us, rather than to your financial institution, and these should be made at least 5 working days prior to the next scheduled drawing date. All communication addressed to us should include your Rate Assessment Number.All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing from your nominated account, or in the event of a claim or relating to an alleged incorrect or wrongful debit.DISPUTESIf you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by calling Council’s Finance Branch on (07) 3412 4602.If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:- within 7 business days (for claims lodged within 12 months of the disputed drawing) or- within 30 business days (for claims lodged more than 12 months after the disputed drawing)Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

Agreement

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Privacy Collection Notice

Logan City Council is collecting your personal, property and financial details in order to process your authorised arrangement for funds to be debited from your nominated bank account. The information will only be accessed by employees of Logan City Council for Council related business activities only. Some of this information may be given to the relevant financial institution for the purpose of this process. Your information will not be given to any other person or agency unless you have given us permission or we are required by law.

Declaration

I/We authorise and request you, Logan City Council, user ID 009760, until further notice in writing, to arrange for funds to be debited through the Bulk Electronic Clearing System (BECS) from my/our Cheque or Savings account at the financial institution shown below as instructed by me/us or any other amounts as instructed or authorised to be debited in accordance with the terms and conditions of the Direct Debit Service Agreement (DDRSA) as amended from time to time.