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NDIS Quality and Safeguards Commission Registration Form
This form has been submitted for consideration for the above Application process. Based on system generated information it appears that this Application has been submitted on time. Please note that the submission of this Application does not equate to automatic acceptance of the Application. The Application acceptance notification and information will be provided separately via email to the main email contact provided on this Application. Contact via Phone on 1800 035 544 or via email registration@ndiscommission.gov.au for any questions regarding this Application.
This form has been submitted for consideration for the above Application process. Based on system generated information it appears that this Application has not been submitted on time. The Application is therefore unlikely to be accepted. Note that the submission of this Application does not equate to automatic acceptance of the Application. The Application acceptance notification and information will be provided separately via email to the main email contact provided on this Application. Contact via Phone on 1800 035 544 or via email registration@ndiscommission.gov.au for any questions regarding this Application.

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NDIS Quality and Safeguards Commission Registration Form
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NDIS Quality and Safeguards Commission Registration

NDIS Quality and Safeguards Commission Registration

Application Information

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required
Apply to become a registered NDIS Provider (NSW and SA only) The NDIS Quality and Safeguards Commission is responsible for registering providers to deliver NDIS supports and overseeing compliance with registration requirements. The requirements you must meet are determined by the size of your organisation and the level of risk that your supports pose to participants. This approach is intended to place the least burden on providers whose supports expose participants to very little risk. Through this SmartForm, the NDIS Commission will gather the information required to assess your application to be registered as an NDIS Provider. The application will collect the following information: Your details: identifying information about you and your organisation, including your principal business address, primary contacts, and if applicable, information about your corporate structure and governance arrangements. NDIS supports/services you wish to provide: the registration groups which you wish to register for and the locations in which your supports/services are available. Your outlets: all of the locations where you propose to deliver NDIS supports/services, including which supports/services will be delivered at each location. Your self-assessment against the required standards: Based on the answers you provide, you will be asked to explain how your organisation meets the requirements identified. This includes the opportunity to upload supporting evidence. Your suitability: you are required to disclose any past bankruptcies, convictions or other matters which the NDIS Commission deems relevant. You can read more about the NDIS Quality and Safeguards Commission and its approach to regulation here.

Closing Date/Time

Applications must be submitted by Canberra local time on .
Closing Time: System generated information indicates that this Application process has closed. Contact via phone on 1800 035 544 or via email registration@ndiscommission.gov.au for any questions regarding this Application process.
Closing Time: System generated information indicates that this Application process has closed. Please check the latest details at to ensure the Application process is still open prior to trying to submit the form. Note that while your form may still be able to be submitted, it may not be considered in the Application assessment process. Contact via phone on 1800 035 544 or via email registration@ndiscommission.gov.au for any questions regarding this Application process.
This application, if submitted, will be considered as a late application and as such the Department reserves the right not to consider this application. If you wish to continue this application through to the submission stage and believe you have exceptional circumstances then you must provide details in the text box below as to why this application has been submitted after the published close date. Examples of exceptional circumstances could include, but may not be limited to: Community Grants Hub infrastructure failures, natural disasters, power outages affecting the ability of applicants to submit their application by the stipulated deadline, or death or disability of key personal. Any other proposed incidents of exceptional circumstances, other than those listed above, will be consider by the Community Grants Hub on a case-by-case basis.
(Limit: approx 300 words, 2,000 characters)

If you have any supporting document on your extenuating circumstances then you may attach here. Please note that this is not mandatory and is limited to one attachment only.

List of attachments (Note: Attach any relevant documentation. Mandatory to provide one document.)
File:

Your Application Reference Number

Each Application Form has a unique Application Reference Number, located at the top right of this page. To access this application again, you must use this Application Reference Number.

Saving and submitting your application

This form is designed to be completed and submitted electronically. Whenever you click on ‘Save and Continue’ at the bottom of each page, the application will be saved. As this application is relatively long, you may need to complete it in several sessions. To save your application to continue later, click on: 'Save and Exit’, followed by ‘Confirm’ When successful, this will take you to the ‘Form Saved’ page. You can return to your application at any time using the link on the ‘Form Saved’ page. This link will also be sent to the email address that you specify.” Once you have submitted the form, you will receive an on-screen confirmation that the application has been lodged. This will also be sent to the email address you specify.

Sharing this Form

Only one person should use this form at a time. If more than one person tries to complete this form at the same time, the information you enter may be lost.

National Relay Service (NRS)

The National Relay Service (NRS) is a free Australia-wide phone service for people who are deaf or have a hearing or speech impairment. If you wish to contact the NDIS Quality and Safeguards Commission via the NRS: For TTY/voice, call 133 677 For Speak & Listen, call 1300 555 727 For SMS relay, message 0423 677 767 You can find more information or begin an Internet Relay call via the NRS website.

Use of Information

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required
Your Application Reference Number is:


Your Application Reference Number Each Application Form has a unique Application Reference Number, located at the top right of this page. To access this application again, you must use this Application Reference Number. Note: If you do not update or submit this Application Form after 60 days, it will be deleted. Please provide your email address below. We will then send a link that you can use to access your saved form.

Privacy

The Department uses an integrated Smartform service assisted by the Department of Industry, Innovation and Science on www.business.gov.au. If you are providing information to access a non-Department of Industry, Innovation and Science programme, that information will not be accessed by Department of Industry, Innovation and Science employees. The only exception to this is where Senior Analysts within the Department of Industry, Innovation and Science require access to your information for the sole purpose of troubleshooting technical errors. Where this occurs Senior Analysts will only access the data with permission and at the request of client agencies. The Community Grants Hub will be able to access the Application as part of the form support services. For more information about how the Department of Industry, Innovation and Science protects your privacy and personal information, please see the Department of Industry, Innovation and Science’s Privacy Policy External Site. The Community Hub Privacy Policy and WCaG Accessibility Information and the individual Department Privacy Policy should also be read and understood.

Privacy Collection Statement

The NDIS Quality and Safeguards Commission (NDIS Commission) is bound by the Australian Privacy Principles (APPs) outlined in Schedule 1 of the Privacy Act 1988 (Cth) (Privacy Act) which regulate how entities may collect, use, disclose and store personal information. The NDIS Commission will collect from this application form, personal information including names, email addresses, phone numbers, and organisational positions. The NDIS Commission may also collect other personal information, including dates of birth, citizenship and residency status, criminal history, working with vulnerable people checks, information concerning past bankruptcies, insolvencies and other information. Your personal information is being collected to allow the NDIS Commission to carry out its functions, as outlined in the National Disability Insurance Scheme Act 2013 (the Act) and the Rules established under the Act (the Rules). Specifically, your personal information is being collected for the purposes of: Assessing whether the Applicant meets the requirements under the Act and the Rules to be registered as a National Disability Insurance Scheme (NDIS) including; assessing Applicant’s conformity with the NDIS Practice Standards; and assessing the suitability of the Applicant, and the Applicant’s key personnel; Registering, and renewing the registration of, the Applicant as a registered NDIS Provider Communicating with the Applicant about: the application, matters relating to the registration, including any compliance, enforcement or investigation activities (if applicable); matters relating to relevant reportable incidents; matters relating to relevant complaints; matters relating to behaviour support; or other NDIS Commission business relevant to NDIS Providers. Monitoring the ongoing registration of the Applicant to ensure that the Applicant complies with any Conditions of Registration and other requirements under the Act, and Rules. If you choose to progress the application to the next stage and engage an approved Quality Auditor, the information will be disclosed to the approved Quality Auditor for the purpose of assessing the Applicant against the relevant sections of the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 (Registration Rules). Information supplied on this application form, including personal information, may be published on the NDIS Provider Register pursuant to the Act and the Registration Rules. This includes, but is not limited to, information about the Applicant, the outcome of the application, and the reason for the decision. Information may still be published on the NDIS Provider register if the Application is not approved. Information about any compliance or enforcement activities relating to the Applicant and the provision of NDIS supports and services may also be published on the NDIS Provider Register. Information, including personal information, contained on this application form will be disclosed to the National Disability Insurance Agency (the NDIA)for the purposes of: Notifying the NDIA of the outcome of the Application Establishing and maintaining the NDIS Provider finder; Providing the NDIA with the Applicant’s contact details in the event the NDIA needs to communicate with the Applicant; and Providing such information as is required for the NDIA to establish and maintain accurate payment records. Information supplied in this Application, including personal information, may also be disclosed to other relevant parties, including other Commonwealth, state or territory agencies, regulatory bodies or professional associations. Personal Information obtained will be stored and held in accordance with the NDIS Commission’s obligations under the Archives Act 1983 (Cth). Personal information obtained will only be used and disclosed for the purposes outlined above and will not be used or disclosed without your consent for any other purpose, except as authorised under the Privacy Act or where authorised or required by law. The NDIS Commission’s Privacy Policy contains information about how you may access and seek correction of your personal information and how you may complain about a breach of the APPs.

Contact

Please note “the Applicant” is the organisation (including sole providers) which is delivering, or intending to deliver, NDIS supports or services.
Fields marked with * are required

Applicant's personal details

Please note “the Applicant” is the organisation (including sole providers) which is delivering, or intending to deliver, NDIS supports or services. Please provide the details of the primary contact for this Application. The primary contact must have the authority to act on behalf of the applicant in relation to this Application.

Registered business contact details

The business address must be completed in full and not be a PO Box. For example: Level 1 Main Building 220 Business Street Canberra City ACT 2601
Please note that if an Applicant selects 'Unable to validate' following an initial failed validation attempt, the NDIS Commission will use this non-validated address for correspondence.
Address Validated
Address NOT Validated
Does the Applicant deliver services from this address?
Is the postal address same as business address?

Postal address

Business registration details

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required

What is the Applicant's Australian Business Number (ABN), Australian Company Number (ACN) or Australian Registered Body Number (ARBN)? *

Please provide the Applicant's ACN and ABN (if applicable)
Enter the Applicant’s ACN into the Australian Company Number (ACN) field and click the Validate ACN button to retrieve the Applicant’s ACN registration details.
Enter the Applicant’s ABN into the Australian Business Number (ABN) field and click the Validate ABN button to retrieve the Applicant’s ABN registration details.
Enter the ABN Branch Number relevant to the Applicant’s ABN, if applicable. This is limited to 3 digits.
If the Applicant has a trading name or a business name registered, you can select the relevant name below. If the Applicant has not registered a business name you can select ‘’Other’’ or ‘’Same as Legal Entity’’ (where available) in the Applicant’s trading name/business name field.

Does the Applicant operate as not-for-profit? *

A not-for-profit (NFP) organisation is an entity that is operating for its purpose and not for the profit or gain (either direct or indirect) of its individual members.
For further details about not-for-profit organisations refer to the Australian Tax Office website.

Is the Applicant a subsidiary of a Parent Entity? *

Is the Applicant operating as a subsidiary of a Parent Entity?
You must respond to this question. Select ‘No’ if the Applicant is not a subsidiary of a Parent Entity. Select ‘Yes’ if the Applicant operates as a subsidiary of a Parent Entity.

What is the Parent Entity's Australian Business Number (ABN), Australian Company Number (ACN) or Australian Registered Body Number (ARBN)? *

Enter your ACN into the Australian Company Number (ACN) field and click the Validate ACN button to retrieve your registration details.
Enter your ABN into the Australian Business Number (ABN) field and click the Validate ABN button to retrieve your registration details.
Enter the ABN Branch Number relevant to the Parent Entity's. ABN, if applicable. This is limited to 3 digits.
If the Applicant’s parent entity has a trading name or a business name registered, you can select the relevant name below. If the Applicant has not registered a business name you can select ‘’Other’’ or ‘’Same as Legal Entity’’ (where available) in the Applicant’s trading name/business name field.

Is the Applicant a sole trader (self-employed)?

A sole trader is an individual running a business. That individual is legally responsible for all aspects of the business.

What is the Applicant's email address for information about payments for the provision of supports and services should the Application be successful?

You must respond to this question. The email address must be entered in a valid format without spaces (eg. example@business.com.au). This email address will be provided to the NDIA.

Organisation structure and governance

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required

Key Personnel

Please provide the details of the Key Personnel of the Applicant.
“Key Personnel” means individuals who hold key executive, management or operational positions in your organisation, such as Directors, Managers, Board Members, Chief Executive Officer or Chairperson. You must include all Key Personnel on your application. If any Key Personnel hold multiple positions within your organisation, please select the most senior position they hold.
Are these details same as the primary contact? *
Key Personnel
Is this person a shareholder of the Applicant?
Do you have more Key Personnel to add? *

Is this person a shareholder of the Applicant?

Are there any other persons or entities that own 15% or more of the legal entity applying for registration?

Person/Entity

Provide person/entity details.
Person/Entity

Suitability

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required
The NDIS Commission will assess the suitability of the Applicant, including the Applicant’s Key Personnel, in conjunction with the qualifications, competencies and experience of the Applicant. The below questions will be used as part of the suitability assessment. The answers to these questions will be assessed on a case by case basis. This information must be included for all Key Personnel in your organisation, including Directors, Board Members, Chief Officers, and any other senior management.

Has the Applicant ever been in receivership, subject to a winding up order and/or under administration? *

This includes where the Applicant: Is under external administration (or equivalent in home jurisdiction) Is subject to a winding up order or an application for winding up (or equivalent in home jurisdiction) Has a receiver or receiver and manager been appointed to the company (or equivalent in home jurisdiction) Has a company administrator been appointed to the company (or equivalent in home jurisdiction) Is the company currently subject to a deed of company administration (or equivalent in home jurisdiction) Has received notice that action for the involuntary cancellation of its incorporation had commenced or is proposed?
(Limit: approx 300 words, 2,000 characters)

Have any of the Applicant’s Key Personnel ever been convicted of an indictable offence? *

This includes convictions of indictable offences against a law of the Commonwealth, State or Territory or other jurisdiction (including foreign country). Where the answer is yes, please indicate which Key Personnel was convicted, and the nature of the conviction.

Is the Applicant, or any of the Applicant’s Key Personnel an insolvent under administration, or been an insolvent under administration (or equivalent in home jurisdiction)? *

Has the Applicant, or any of the Applicant’s Key Personnel commenced bankruptcy proceedings? *

Have any of the Key Personnel been disqualified as a director of a company, and/or disqualified from managing corporations? *

This includes where the Applicant’s Key Personnel have been disqualified from managing corporations under Part 2D.6 of the Corporations Act 2001.

Has the Applicant or any of the Applicant’s Key Personnel been the subject of any investigation, adverse findings or enforcement by any regulator, including authorities responsible for the quality or regulation of services for people with disability? *

This includes any adverse findings, or enforcement action by: a Department of, or an authority or other body established for a public purpose by, the Commonwealth, a State or a Territory, including those with responsibilities relating to the quality or regulation of services provided to people with disability, older people or children; the Natiional Disability Insurance Agency the Australian Securities and Investment Commission; the Australian Charities and Not for profits Commission; the Australian Competition and Consumer Commission; the Australian Prudential Regulation Authority; the Australian Crime Commission; AUSTRAC; a work health and safety authority of a State of Territory; a body of a State or Territory that has similar responsibilities to those mentioned above Enforcement actions may include: Banning orders Cancellation of NDIS registration involuntary cancellation of an entity’s incorporation status Any other compliance or enforcement activity

Have any of the Applicant’s Key Personnel, or the Applicant overall, been the subject of any findings or judgment in relation to fraud, misrepresentation or dishonesty? *

This includes where the Applicant’s Key Personnel, or the Applicant overall has: been the subject of any findings or judgment in relation to fraud, misrepresentation or dishonesty in any administrative, civil or criminal proceedings, or is currently party to any proceedings that may result in the applicant being the subject of such findings or judgment been disqualified from managing corporations under Part 2D.6 of the Corporations Act 2001

Registration Groups

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required

Please select the Registration Groups the Applicant delivers or is preparing to deliver services in.

The Registration Groups which you select will determine the relevant sections of the NDIS Practice Standards that you will be assessed against as part of the NDIS Commission’s registration process. You will be required to provide supporting evidence in regards to the supports and services delivered later in this Application. If you are unsure which Registration Groups apply to the supports/services that your organisation delivers, more information is available in the NDIA’s Guide to Suitability. In the ‘Registration Group’ column, select all Registration Groups the Applicant delivers services, or is preparing to deliver services in.
Delivered at all outlets
Registration Groups

Service Delivery Questions

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required
The NDIS Practice Standards are designed to be modular so that Applicants only need to be assessed against the sections relevant to the supports and services delivered, or intending to be delivered, to NDIS Participants. The following questions will assist determining which sections of the NDIS Practice Standards are relevant to the Applicant.

Do you support participants with the day-to-day management of medications?

Are you required to manage the disposal of waste, infectious or hazardous substances?

Do you support people who may be subject to a restrictive practice?

A restrictive practice is: Any practice or intervention that has the effect of restricting the rights or freedom of movement of a person with disability as described in the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018.

Do you deliver/intend to deliver complex bowel care (enema)?

Do you deliver/intend to deliver tracheostomy management?

Do you deliver/intend to deliver urinary catheter management?

Do you deliver/intend to deliver complex wound management?

Do you deliver/intend to deliver sub-cutaneous injections?

Do you deliver/intend to deliver enteral (PEG, nasogastric tube) feeding and management?

Do you deliver/intend to deliver ventilator management?

Overview

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required
Based on your organisation profile, the Registration Groups you selected, and your responses to the service delivery questions, you must meet the following requirements:
Provide evidence, such as qualifications, professional membership and experience, against the requirements of the NDIS Practice Standards verification module and verification guidelines.
Certification audit against the following NDIS Practice Standards:
Core Module
Module 1 (High Intensity Daily Personal Activities)
Module 2 (Specialist Behavior Support)
Module 2A (Implementing Behaviour Support Plans)
Module 3 (Early Childhood Supports)
Module 3A (Early Childhood Supports)
Module 4 (Specialised Support Coordination)
Specialist Disability Accommodation Module
For more information, please refer to the Application Pack. In the next section of the application, you will be asked to demonstrate how you meet these requirements. You will have the opportunity to provide additional information during the assessment process after submitting your application.

Core Module

NDIS Quality and Safeguards Commission Registration Form
Fields marked with * are required

Person-centred Supports *

Participant outcome:

Each participant accesses supports that promote, uphold and respect their legal and human rights and is enabled to exercise informed choice and control. The provision of supports promotes, upholds and respects individual rights to freedom of expression, self-determination and decision-making.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Each participant’s legal and human rights are understood and incorporated into everyday practice. 2.Communication with each participant about the provision of supports is responsive to their needs and is provided in the language, mode of communication and terms that the participant is most likely to understand. 3.Each participant is supported to engage with their family, friends and chosen community as directed by the participant.

Response:

(Limit: approx 300 words, 2,000 characters)

Individual Values and Beliefs *

Participant outcome:

Each participant accesses supports that respect their culture, diversity, values and beliefs.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.At the direction of the participant, the culture, diversity, values and beliefs of that participant are identified and sensitively responded to. 2.Each participant’s right to practice their culture, values and beliefs while accessing supports is supported.

Response:

(Limit: approx 300 words, 2,000 characters)

Privacy and Dignity *

Participant outcome:

Each participant accesses supports that respect and protect their dignity and right to privacy.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Consistent processes and practices are in place that respect and protect the personal privacy and dignity of each participant. 2. Each participant is advised of confidentiality policies using the language, mode of communication and terms that the participant is most likely to understand. 3.Each participant understands and agrees to what personal information will be collected and why, including recorded material in audio and/or visual format.

Response:

(Limit: approx 300 words, 2,000 characters)

Independence and Informed Choice *

Participant outcome:

Each participant is supported by the provider to make informed choices, exercise control and maximise their independence relating to the supports provided.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Active decision-making and individual choice is supported for each participant including the timely provision of information using the language, mode of communication and terms that the participant is most likely to understand. 2.Each participant’s right to the dignity of risk in decision-making is supported. When needed, each participant is supported to make informed choices about the benefits and risks of the options under consideration. 3.Each participant’s autonomy is respected, including their right to intimacy and sexual expression. 4.Each participant has sufficient time to consider and review their options and seek advice if required, at any stage of support provision, including assessment, planning, provision, review and exit. 5.Each participant’s right to access an advocate (including an independent advocate) of their choosing is supported, as is their right to have the advocate present.

Response:

(Limit: approx 300 words, 2,000 characters)

Violence, Abuse, Neglect, Exploitation and Discrimination *

Participant outcome:

Each participant accesses supports free from violence, abuse, neglect, exploitation or discrimination.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Policies, procedures and practices are in place which actively prevent violence, abuse, neglect, exploitation or discrimination. 2.Each participant is provided with information about the use of an advocate (including an independent advocate) and access to an advocate is facilitated where allegations of violence, abuse, neglect, exploitation or discrimination have been made. 3.Allegations and incidents of violence, abuse, neglect, exploitation or discrimination, are acted upon, each participant affected is supported and assisted, records are made of any details and outcomes of reviews and investigations (where applicable) and action is taken to prevent similar incidents occurring again.

Response:

(Limit: approx 300 words, 2,000 characters)
Part 2. Governance and Operational Management

Governance and Operational Management *

Participant outcome:

Each participant’s support is overseen by robust governance and operational management systems relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Opportunities are provided by the governing body for people with disability to contribute to the governance of the organisation and have input into the development of organisational policy and processes relevant to the provision of supports and the protection of participant rights. 2.A defined structure is implemented by the governing body to meet a governing body’s financial, legislative, regulatory and contractual responsibilities, and to monitor and respond to quality and safeguarding matters associated with delivering supports to participants. 3.The skills and knowledge required for the governing body to govern effectively are identified, and relevant training is undertaken by members of the governing body to address any gaps. 4.The governing body ensures that strategic and business planning considers legislative requirements, organisational risks, other requirements related to operating under the NDIS (for example Agency requirements and guidance), participants’ and workers’ needs and the wider organisational environment. 5.The performance of management, including responses to individual issues, is monitored by the governing body to drive continuous improvement in management practices. 6.The provider is managed by a suitably qualified and/or experienced persons with clearly defined responsibility, authority and accountability for the provision of supports. 7.There is a documented system of delegated responsibility and authority to another suitable person in the absence of a usual position holder in place. 8.Perceived and actual conflicts of interest are proactively managed and documented, including through development and maintenance of organisational policies.

Response:

(Limit: approx 300 words, 2,000 characters)

Risk Management *

Participant outcome:

Risks to participants, workers and the provider are identified and managed.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Risks to the organisation, including risks to participants, financial and work health and safety risks, and risks associated with provision of supports are identified, analysed, prioritised and treated. 2.A documented system that effectively manages identified risks is in place, and is relevant and proportionate to the size and scale of the provider and the scope and complexity of supports provided. 3.Support delivery is linked to a risk management system which includes: Incident Management; Complaints Management; Work Health and Safety; Human Resource Management; Financial Management; Information Management; and Governance.

Response:

(Limit: approx 300 words, 2,000 characters)

Quality Management *

Participant outcome:

Each participant benefits from a quality management system relevant and proportionate to the size and scale of the provider, which promotes continuous improvement of support delivery.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.A quality management system is maintained that is relevant and proportionate to the size and scale of the provider and the scope and complexity of the supports delivered. The system defines how to meet the requirements of legislation and these standards. The system is reviewed and updated as required to improve support delivery. 2.The provider’s quality management system has a documented program of internal audits relevant (proportionate) to the size and scale of the provider and the scope and complexity of supports delivered. 3.The provider’s quality management system supports continuous improvement, using outcomes, risk related data, evidence-informed practice and feedback from participants and workers.

Response:

(Limit: approx 300 words, 2,000 characters)

Information Management *

Participant outcome:

Management of each participant’s information ensures that it is identifiable, accurately recorded, current and confidential. Each participant’s information is easily accessible to the participant and appropriately utilised by relevant workers.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Each participant’s consent is obtained to collect, use and retain their information or to disclose their information (including assessments) to other parties, including details of the purpose of collection, use and disclosure. Each participant is informed in what circumstances the information could be disclosed, including that the information could be provided without their consent if required or authorised by law. 2.Each participant is informed of how their information is stored and used, and when and how each participant can access or correct their information, and withdraw or amend their prior consent. 3.An information management system is maintained that is relevant and proportionate to the size and scale of the organisation and records each participant’s information in an accurate and timely manner. 4.Documents are stored with appropriate use, access, transfer, storage, security, retrieval, retention, destruction and disposal processes relevant and proportionate to the scope and complexity of supports delivered.

Response:

(Limit: approx 300 words, 2,000 characters)

Feedback and Complaints Management *

Participant outcome:

Each participant has knowledge of and access to the provider’s complaints management and resolution system. Complaints and other feedback made by all parties are welcomed, acknowledged, respected and well-managed.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.A complaints management and resolution system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system follows principles of procedural fairness and natural justice and complies with the requirements under the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018. 2.Each participant is provided with information on how to give feedback or make a complaint, including avenues external to the provider, and their right to access advocates. There is a supportive environment for any person who provides feedback and/or makes complaints. 3.Demonstrated continuous improvement in complaints and feedback management by regular review of complaint and feedback policies and procedures, seeking of participant views on the accessibility of the complaints management and resolution system, and incorporation of feedback throughout the provider’s organisation. 4.All workers are aware of, trained in, and comply with the required procedures in relation to complaints handling.

Response:

(Limit: approx 300 words, 2,000 characters)

Incident Management *

Participant outcome:

Each participant is safeguarded by the provider’s incident management system, ensuring that incidents are acknowledged, responded to, well-managed and learned from.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.An incident management system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the size and scale of the organisation. The system complies with the requirements under the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018. 2.Each participant is provided with information on incident management, including how incidents involving the participant have been managed. 3.Demonstrated continuous improvement in incident management by regular review of incident management policies and procedures, review of the causes, handling and outcomes of incidents, seeking of participant and worker views, and incorporation of feedback throughout the provider’s organisation. 4.All workers are aware of, trained in, and comply with the required procedures in relation to incident management.

Response:

(Limit: approx 300 words, 2,000 characters)

Human Resource Management *

Participant outcome:

Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications, and who have relevant expertise and experience to provide person-centred support.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.The skills and knowledge required of each position within a provider are identified and documented together with the responsibilities, scope and limitations of each position. 2.Records of worker pre-employment checks, qualifications and experience are maintained. 3.An orientation and induction process is in place that is completed by workers including completion of the mandatory NDIS worker orientation program. 4.A system to identify, plan, facilitate, record and evaluate the effectiveness of training and education for workers is in place to ensure that workers meet the needs of each participant. The system identifies training that is mandatory and includes training in relation to staff obligations under the NDIS Practice Standards and other National Disability Insurance Scheme rules. 5.Timely supervision, support and resources are available to workers relevant to the scope and complexity of supports delivered. 6.The performance of workers is managed, developed and documented, including through providing feedback and development opportunities.

Response:

(Limit: approx 300 words, 2,000 characters)

Continuity of Supports *

Participant outcome:

Each participant has access to timely and appropriate support without interruption.

Quality Indicators:

To achieve this outcome, the following indicators should be demonstrated: 1.Day-to-day operations are managed in an efficient and effective way to avoid disruption and ensure continuity of supports. 2.In the event of worker absence or vacancy, a suitably qualified and/or experienced person performs the role. 3.Supports are planned with each participant to meet their specific needs and preferences. These needs and preferences are documented and provided to workers prior to commencing work with each participant to ensure the participant’s experience is consistent with their expressed preferences. 4.Arrangements are in place to ensure support is provided to the participant without interruption throughout the period of their service agreement. These arrangements are relevant and proportionate to the scope and complexity of supports delivered by the provider. 5.Where changes or interruptions are unavoidable, alternative arrangements are explained and agreed with the participant. 6.Where applicable, disaster preparedness and planning measures are in place to enable continuation of critical supports before, during and after a disaster.

Response:

(Limit: approx 300 words, 2,000 characters)
Part 3. Provision of Supports

Access to Supports *

Participant outcome:

Each participant accesses the most appropriate supports that meet their needs, goals and preferences.