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Make a complaint

If you have a concern about your current NDIS supports or services, it's important to talk about it. Anyone receiving NDIS supports or services can make a complaint about an NDIS Provider.If you want to make a complaint about your NDIS plan or planning process, in any state or territory, please contact the National Disability Insurance Agency (opens a new window).Your family or friends can talk to us on your behalf. Our service is completely free and independent.We will need to know who is involved, what you are not happy about, what you want to happen, and some information about you. With this information, we will work with you and your NDIS provider to resolve your complaint.We recommend that you call our complaints line directly on 1800 035 544. Even if you’re not sure yet if you want to make a complaint, we can provide advice and information to help you decide what you want to do.There are many ways to make a complaint to the NDIS Quality and Safeguards Commission:•Call us on 1800 035 544•Fill out the complaint contact form below and we will contact you•Use TTY on 133 677•Use National Relay Service (opens a new window) and ask for 1800 035 544•Use an interpreter.Complaints about the NDIS Worker Screening CheckIf your complaint is about the NDIS Worker Screening Check, please don’t use this form. Instead, if you are:•an employer, contact the NDIS Worker Screening Helpdesk on 1800 035 544 or by emailing nwsd@ndiscommission.gov.au•a worker, contact the relevant state or territory Worker Screening Unit

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If you wish to make a confidential or anonymous complaint, it is better if you call our contact centre on 1800 035 544 and ask to speak to our complaints team.
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Visit our website if you wish to make a complaint about an NDIS Provider in Western Australia (opens a new window).

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