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Complaint Contact Form

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Make a complaint

Anyone in New South Wales or South Australia can make a complaint to us about an NDIS provider. If you want to make a complaint about an NDIS provider outside of New South Wales or South Australia information is available here. If you want to make a complaint about your NDIS plan or planning process, please contact the National Disability Insurance Agency. Your family or friends can talk to us on your behalf. Our service is completely free and independent. We will need to know who is involved, what you are not happy about, what you want to happen, and some information about you. With this information, we will work with you and your NDIS provider to resolve your complaint. We recommend that you call our complaints line directly on 1800 035 544. Even if you’re not sure yet if you want to make a complaint, we can provide advice and information to help you decide what you want to do. There are many ways to make a complaint to the NDIS Quality and Safeguards Commission: •Call us on 1800 035 544 •Fill out the online complaint form below and we will call you •Use TTY on 133 677 •Use National Relay Service and ask for 1800 035 544 •Use an interpreter.

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If you wish to make a confidential or anonymous complaint, it is better if you call us 1800 035 544.
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